Korean Air customer support Arrange: Deliver luggage on time
1. Provide the cheapest fare available
We provide the lowest fare accessible to you when it comes to date, trip, and course of solution you request through our web web site (koreanair Open in brand brand new screen ), on our phone booking system, at airport admission counters, and also at solution workplaces into the town. Upon demand, our representatives will identify itineraries that are alternative your travel routine is versatile.
2. Inform customers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8
When a modification of the status of a trip happens (in other words., a wait of thirty minutes or higher within the operation that is planned of journey, a termination of a trip, or a diversion), we’re going to quickly offer details about the alteration within half an hour soon after we become conscious of such an alteration, as needed under 14 CFR Code of federal Regulations 259.8(a). We are going to make home elevators such modifications available via our toll-free phone number (1-800-438-5000), via our U.S. internet site, koreanair Open in new screen (into the Flight Status Menu), during the gate area ( for the journey at a U.S. airport), and via any journey status registration service we offer that delivers notification to passengers (into the level we offer such solution). We provide, through our gate agents and trip teams, timely updates regarding the status and results in of delayed, terminated, or flights that are diverted. We now have set up flight monitoring technology that may enhance our capability to monitor delays and diversions; it may help us relay information more totally. We will contact you about cancellations once the event is manufactured recognized to us utilising the email address in your booking.
3. Deliver luggage on time
It really is our intention to provide your luggage on time. But, in the event that this doesn’t take place, we shall attempt to get back your misplaced luggage in 24 hours or less. Alert a Korean Air worker during the airport if you fail to find your luggage. To test the progress of the case search, phone the office that is regional you made your report or head to during the airport menu on our internet site. We’re going to make an effort to contact owners of unclaimed luggage each time a true title and target or even a phone quantity can be acquired. We utilize scanning technology to determine the area of all of the unclaimed luggage which assists us to quickly reunite you along with your home. Bags which are unclaimed after a week are delivered to our head office in Incheon, where efforts that are continued built to find bag owners.
4. Penalty won’t be applied so long as you cancel booking and demand reimbursement in just a particular duration after purchase.
For the booking that is scheduled and ticketed through Korean Air ticketing office, Korean Air provider center (800-438-5000), or Korean Air website (koreanair Open in new screen ) 1 week or maybe more ahead of the very first departure date of one’s schedule, you may get a reimbursement for the solution without penalty in the event that you cancel the booking and demand the reimbursement in 24 hours or less of purchase.
5. Offer prompt solution refunds
We’re going to issue refunds for qualified domestic and worldwide seats within seven company times for charge card purchase, and twenty company times for acquisitions created by money or check. Needs for refunds are submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel representative. Home elevators this ongoing solution can be bought on our site in the support menu.
6. Precisely take care of people with disabilities along with other special needs, including tarmac delays
- Passengers with Disabilities along with Other Unique Requirements
Accommodating the unique requirements of people with disabilities is just a priority that is top Korean Air. Upon demand, you can expect such people many different unique services:
- Transportation to, from, and between gates, either by wheelchair or, in a number of areas, electric cart.
- Boarding help.
- Within the airport as well as on the air plane, assist with passengers with artistic, auditory, intellectual, or flexibility impairments.
So that the top quality of the solutions and protection of consumer legal rights, we designate Complaint Resolution Officials (CROs) in every airports who’re in charge of ensuring solutions supplied to your clients with disabilities are precisely implemented.
We offer unaccompanied passenger solution for kiddies many years 5 through 11 who’ll be traveling alone. The exact same solution can be supplied to kiddies many years 12 through 16 who can be traveling alone. (charges make an application for unaccompanied small solution.) Home elevators this ongoing solution are obtainable on our website within the Travel Service menu.
7. Meet clients’ important requirements during long tarmac delays
We’re going to offer details about the status of a trip when there is an extreme wait after you’ve got boarded or following the air air plane has landed. If security and safety conditions allow, we will also allow for your crucial requirements such as for example meals, portable water, operable lavatory facilities, and usage of treatment randki z kimЕ› z opryszczkД… that is medical. To get more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat people fairly and consistently within the situation of oversales
Sporadically, we might never be in a position to give you a chair for a flight that is specific if you own a ticket and check always in on time. This is certainly called an oversale, also it happens in the event that true quantity of customers whom sign in (prepared to board) surpasses how many available seats.
In the event that you voluntarily provide your seat up, we offer settlement and transport on an alternative trip. A notice which explains the responsibilities while the payment in a sum based on Korean Air will undoubtedly be provided to you. If you should be involuntarily rejected boarding, we offer settlement and transport on an alternative journey. A notice which describes the responsibilities plus the settlement in a quantity decided by Korean Air will likely be fond of you.
The policies and procedures that people follow be certain to receive reasonable and constant therapy if such oversales happen.
9. Disclose travel itinerary as well as other policies that affect your travel
We’re going to give you your travel itinerary and complete information regarding policies and procedures that affect your travel:
Offer flyer that is frequent
Crucial guidelines, limitations, and redemption information can be obtained on our web site in Skypass menu. In addition, they truly are supplied upon enrollment and offered in revision notices directed at Skypass users.
Offer aircraft setup
Aircraft setup, chair width, and pitch ranges can be obtained on our site in About Us menu. In addition, it is possible to get the information through our booking and airport agents.
Offer essential terms cancellation that is including
Information terms that are concerning conditions can be bought on our web site in regards to Use and General conditions of carriage menus.
10. Inform consumers in a manner that is timely of in itineraries
We will inform in a timely method of modifications on the journey if you have a change in order to not influence your itineraries. We will contact you in regards to the aircraft or the routine modifications whenever occasion is well known, utilising the email address you provide us in your booking
11. Ensure responsiveness to consumer complaints
We are going to acknowledge receipt of written consumer complaints within thirty days of receipt and can deliver a response that is substantive 60 times of getting the issue. Please deliver us your remark or issue to your after target.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- E mail us start in new screen on our site
12. Offer services to mitigate passenger inconveniences caused by cancellations and misconnections
In cases where a termination does occur, we shall try to contact you aided by the email address you offer in your booking so that you can relieve any inconvenience you could experience. In addition, we strive to verify you from the next trip we operate that includes seats obtainable in exactly the same course of solution whenever rebooking is essential. We offer resort rooms at Korean Air contracted facilities, according to supply, if you should be needed to stay instantaneously while from your house or location because of a wait, misconnection, or cancellation within Korean Air’s control.